9. Frequently Asked Questions
Last updated: 19 September 2026
How long will my order take to arrive?
Orders usually take 1–3 working days to process. After dispatch, delivery usually takes 3–7 working days. Working days are Monday to Friday, excluding bank holidays. These delivery times are estimates.
Do you offer free delivery?
Yes. We offer free delivery throughout the United Kingdom with Royal Mail and track & trace. We email your tracking details after dispatch.
Can I return my order?
Yes. For statutory cancellation, tell us within 14 days, starting the day after you receive your goods, then send them back within a further 14 days of telling us. Separately, our own 30-day money-back guarantee lets you request a return within 30 days of receipt, subject to its conditions. Email info@bellinirossi.com. The guarantee does not limit statutory cancellation rights or rights for faulty goods; see our Returns and Refunds Policy.
How do I start a return?
Email info@bellinirossi.com with your name and order number. A reason is optional for statutory cancellation. If there is a fault or you received the wrong item, describe the problem and include photographs where possible. We will send you the correct return address by email. Statutory cancellation does not require our prior approval.
Who pays return postage?
For a change of mind, a size change or an unwanted item, you pay return postage; for statutory cancellation this applies only if we told you before purchase. We cover reasonable return costs for faulty, damaged or incorrect goods. Your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 remain unaffected.
When will I receive my refund?
For statutory cancellation, we refund without undue delay and within 14 days of receiving the goods or evidence you sent them back, whichever is earlier. Under our voluntary guarantee, we process the refund once your return is received and checked. Refunds use your original payment method unless you expressly agree otherwise. Your bank may need time to show the refund. See our Returns and Refunds Policy for faulty-goods refunds.
What if my item is faulty or incorrect?
Email us as soon as possible at info@bellinirossi.com with your order number, a description of the problem and photographs where possible. We will help resolve it and cover reasonable return costs. You normally have a statutory 30-day right to reject faulty or misdescribed goods, separate from our own guarantee, and may have rights to repair, replacement or other remedies after that period.