1. Returns and Refunds Policy

Last updated: 19 September 2026

At BELLINI & ROSSI LONDON, we want you to feel confident about your purchase. This policy explains returns, refunds and our own 30-day money-back guarantee.

This policy applies to purchases from bellinirossi.com, operated by BELLINI & ROSSI LONDON.

Our 30-day money-back guarantee
Alongside your statutory rights, we offer our own 30-day money-back guarantee. If you are not satisfied with your order, contact us within 30 days of receiving it. The conditions for this voluntary guarantee are set out below; they do not restrict your statutory cancellation rights or your rights if goods are faulty, damaged or not as described.

To request a return, email info@bellinirossi.com.

Please include:

Your full name
Your order number
The email address used for your order
Your reason for returning the item, if you wish; no reason is required for statutory cancellation
Clear photographs, where possible, if the item is damaged, faulty or incorrect
Any other details that may help us assist you

We will reply with the next steps. A clear notice that you wish to cancel is enough to exercise your statutory cancellation right; you do not need to wait for our reply.

Your statutory 14-day cancellation right
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel an online purchase without giving a reason within 14 days, starting the day after you receive your goods. Tell us by email at info@bellinirossi.com. You then have a further 14 days from telling us to send the goods back. Our own 30-day guarantee is separate from this right. The Consumer Rights Act 2015 also protects you if goods are faulty, not fit for purpose or not as described.

Arranging your return
Please contact us before sending a return so that we can help you organise it. Prior email approval is required only for returns under our voluntary 30-day guarantee, not for exercising your statutory rights.

Once you contact us we will approve your return and send you the correct address by email; in some cases items go directly to our supplier, which may be outside the United Kingdom. These instructions do not extend or shorten the statutory return period.

Return postage costs
You pay return postage for a change of mind, a different size or an unwanted item. For statutory cancellation, this applies only where we told you before purchase that you would have to pay these costs.

Please arrange postage to the address we send you. If goods are faulty, damaged or incorrect, we will cover reasonable return costs; contact us to arrange the return.

We recommend a tracked service and keeping proof of postage. For statutory cancellation, evidence that you have sent the goods back can trigger your refund even before they reach us.

Tracking your return
For a return under our voluntary guarantee, provide a valid tracking number; we process the refund once the returned item has been received and checked. For statutory cancellation, tracking is not compulsory and we accept other evidence of posting.

If a return goes missing, contact us with your proof of postage. For statutory cancellation, we will not refuse a refund solely because delivery cannot be confirmed when you have supplied evidence of sending the goods back.

Condition of returned items
For returns under our voluntary 30-day guarantee, items must be:

Unworn, apart from being tried on
Unwashed
Unused, apart from inspection and trying on
In their original packaging
With labels and packing materials where possible

Under our voluntary guarantee, we may decline items showing wear, washing, damage, perfume, stains, make-up or alterations. For statutory cancellation, you may inspect and try on clothing as you would in a shop. Missing packaging does not automatically prevent cancellation. We may deduct only for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law allows. These conditions do not restrict remedies for faulty goods.

Items excluded from the voluntary guarantee
The following exclusions apply only to our voluntary 30-day guarantee, unless a separate legal exception to cancellation applies:

Gift cards
Final-sale items, where clearly marked as excluded from the voluntary guarantee
Personal or hygiene items
Items worn beyond trying on, washed or used
Items returned without approval under the voluntary guarantee

Sale items retain statutory rights. A hygiene-related exception to statutory cancellation applies only to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery. Our guarantee exclusions do not remove any rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or incorrect, email info@bellinirossi.com as soon as possible. Under the Consumer Rights Act 2015, you normally have a separate 30-day right to reject such goods for a refund. Rights to repair, replacement or other remedies may continue after this period; they do not end when our voluntary guarantee ends.

Please provide your order number, a description of the problem and, where possible, clear photographs of the item and packaging. We will help resolve the issue and cover reasonable return costs. Photographs are helpful but are not a condition of your statutory rights.

Refunds
We will confirm your refund by email and use your original payment method, unless you expressly agree otherwise, without a refund fee. For statutory cancellation, we refund without undue delay and within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. We also refund any standard outward delivery charge paid; our UK delivery is free. Under our voluntary guarantee, we process the refund once the return is received and checked. For a statutory refund for faulty goods, we refund without undue delay and within 14 days of agreeing that you are entitled to it. Your bank or payment provider may need time to show the payment.

Exchanges
We may offer an exchange depending on the circumstances and stock availability. Email info@bellinirossi.com to discuss your options. This does not replace any refund or other remedy you are entitled to by law.

Cancelling an order
To cancel, email info@bellinirossi.com as soon as possible. We will try to stop processing or dispatch. If the parcel has already been sent, you can still exercise your statutory cancellation right and return it as described above.

Contact us
For questions about returns, refunds or orders, email info@bellinirossi.com. The seller is BELLINI & ROSSI LONDON. Returns should be sent to the address we confirm by email once your return is approved.